Every status a visit can show, by surface. If a visit looks stuck, find its label here first.
On the web schedule and episode calendar
Status | Meaning |
Pending | Assigned and offered; the clinician has not accepted yet |
Accepted | On the clinician's schedule |
Completed | The visit happened and was documented |
Missed | The visit did not happen; the reason shows with the status |
Cancelled | Taken off the schedule |
On the clinician's phone — visits out of their hands
Label | Meaning |
Awaiting reschedule | The clinician asked for a change; the office is rescheduling |
Marked missed | Marked missed; the office will reschedule |
Marked not needed | Marked missed and not needed again |
Cancelled by patient | The patient cancelled |
Cancelled | The agency cancelled |
Complete | Done; opens read-only |
On the clinician's phone — visits being worked
Label | Meaning |
Scheduled | Assigned; documentation not started |
In Progress | Started with Scribe, not yet submitted |
Submitting | The visit is uploading to the server |
Post-Visit Survey | Ready for review and submission |
Sync Failed | A manually created visit found no matching scheduled visit — contact your scheduler |
Complete | Everything is done; opens read-only |
Note: For fixing Sync Failed, see Finish and submit the visit.
Recording upload statuses (phone, Uploads tab)
Status | Meaning |
Uploading | On its way |
Uploaded | Safely delivered |
Failed | The upload hit a problem — tap Re-upload on Wi-Fi |