Communication in the sidebar is the agency's messaging app. Conversations are between staff members, can be labeled with a patient, and stay threaded.
Read your conversations
Open Communication. All Conversations lists every thread you are in; Archived holds what you have put away.
Search by name or subject, or filter by read state and date range.
Click a thread to read it and reply from the composer at the bottom.
Start a message
Click New message.
Add recipients — search and pick individual staff members.
Attach a patient when the conversation is about one, so the thread is labeled with their name.
Add a subject and your message, then click Send.
Keep the list manageable
Folders: create folders on the left and move threads into them from the conversation header.
Archive: archive finished threads from the header. They move to Archived and come back if someone replies.
Notification level: set each thread to All Messages, Mentions Only, or Muted from its header.
If something goes wrong
A thread disappeared. Check Archived and your folders — threads never delete themselves.
You are not being notified about a busy thread. Check the thread's notification level; Mentions Only and Muted are per-thread and easy to forget. Global conversation settings live under Settings → Account → Notifications — see Stay on top of notifications.