The app is frozen or unresponsive — what do I do?
Hard closing the app is a quick way to get your device back online and syncing properly. On iPhone: swipe up on the app to close it, then reopen. On Android: press and hold the "three lines" button, close all, then reopen. You'll get a notification confirming your data is syncing.
My device is a few years old and Scribe feels slow — why?
Devices more than 5 years old may experience performance issues due to Scribe's processing requirements. For the best experience, use a current or recently updated device.
My EHR seems out of sync, or a visit is stuck — is that normal?
Sometimes the EHR has issues that stop the app working or get visits stuck. Reach out any time you're missing visits or information — we'll work quickly to resolve it.
How do I report an issue?
Go to Settings → Contact Support and send us a message. Include a screenshot, a clear description, and the patient name, visit type, and your role (RN/PT/OT/ST) — it helps us resolve things faster.
A patient isn't appearing on my schedule — what do I check first?
Verify the patient is scheduled in your EHR, then sync the app. Still missing? Go to Settings → Contact Support.
How fast will I hear back?
We respond promptly — usually within an hour. You can also reach us directly at [email protected].